Complaints about Evri, please stop using them, they may be cheap but they don't deliver

[juicesoundequipment]

There are highs and lows for many delivery companies. Sometimes, we, as a business find one is ok for a period and then we have to move to another. Staff seems to be the key, rather unsurprisingly but we keep our options open and on many days use multiple companies. I have seen complaints about royal mail, Yodel and Evri (Hermes) most recently but to date I have to say that being a small seller and sending up to 11 or 12 packages a day Royal Mail works for us. But buying is a different matter and this is where I join in others by asking why does eBay continue to support a company like Evri, who to us, has failed consistantly to deliver or even when it has finally got to us the delivery is substandard, smashed, broken. I am yet again awaiting a package costing over a 100.00 and being resold as part of another set of items. three days after its last due date its not here and tracking has stopped, you dont know where it is, just the intended date and delivery but marked as delayed. This has happened so many times that now I pre empt and ask sellers not to send via Evri and if they have, as soon as it is delayed I start asking, using all the email address I have for Evri and eBay providing the tracking numbers. It costs me time that I could use elsehwre but this is because out of each three items lost I may actually get one by being quick. Seriously this is how many iotems go missing, get lost, are broken or the lates one is "destroyed" Sellers please understand, using Evri will end up taking a lot more time, cost you more money and probably losing the sale. By the same implication this must be costing eBay, who we know is all about the money, one hell of a lot of money. Evri may be cheap but they dont do the job. The mistake by many sellers is they dont understand that they have a reposnability to ensure the item gets to the buyer and not that it ends when they hand it over to the courier who is only contracted by them to deliver. In our case that contract has been broken many times and has cost sellers time and lost sales while eBay has had to fork out a lot of money in compensation. For us its loss of business, lost sales, while we will never use Evri to send we still have sellers we buy from keen on the "cheap" price and dont realise its false economy.

If you have bad service from Evri please complain, lets raise this profile and either get them to understand that its not about chat bots and automation, its the people they use to deliver, to handle and its obvious they are not motivated. Whats the use in having such a basic tracking and AI when the system just does not know where your package is or where it has been delivered or what to do about it when it is gone...... Somewhere in the ether of Evri.

[juicesoundequipment]

Or marked as destroyed/lost, this has happened several times to me, they
don't bother returning, it costs more to do that so it just goes "missing"
or, and even worse, you get a delivered notification and a photograph of a
box, any box in another place/porch/factory or even field! Thereby, under
eBay rules, no claim no comeback.

[juicesoundequipment]

Hello Brain

Explain your comment, deliveries from us were always Royal Mail, deliveries
to us were a mix and that is why Evri started to be noticed as it was
tailing off behind the other companies, we check and note through our
several small companies here how delivery companies do as we, the same as
many private individuals and as company order for our needs and to sell on
as part of a larger package. If these deliveries are delayed or not
delivered it hurts us, so we watch. Evri has not just worsened over the
period but has come to the point that they are really, really bad over
multiple deliveries and consistently over a period of time . Not just a one
off or occasionally but consistently to the point that it is not fit for
purpose and that is why I posted the original comment and I am not alone.

[juicesoundequipment]

Ooooh! that's bad, It just shows in the end its the people. You are lucky
to have a good evri driver and that is the main point it seems. We have a
great Postie, his name is John, he cares, he talks, he tries hard on
pick up and drop off but he is one of many that do our mail/parcels and
some don't care but I have to say that it is the start and finish people
that do the important bit, they are the human interface, the individual,
once it's in the system it is with bulk handling and if packaged, labelled
correctly will find its way to your local hub but then that is when it is
personal and needs someone who cares.

John.

[captainslady1965]

Yes. I received notification (as a buyer) that a purchase had been delivered to me by Evri this evening. The tracking says that it was delivered. But no-one rang the doorbell (I've been in all evening) and there is no sign of the package. I checked with the neighbours on either side, too. I'm really annoyed, as I'd been looking forward to it (a jumper).

[ruth5vr]

Thank you for this very helpful comment.  As a very small seller I would never use Evri because of my experience as a buyer.

I note that Evri’s poor record was the subject of an item on Radio 4’s “You and Yours’ programme a few weeks ago with couriers throwing parcels over hedges or leaving them vaguely in the area of the delivery address.

I and my sister have have around 10 parcels ‘lost’ or supposedly delivered but never received in the last 9 months.  Our many complaints to Evri have resulted in Evri blaming the courier but never thier business method.  Yes the present courier is bad, but because the drivers are self-employed and not that well paid there is no motivation to deliver to anywhere slightly off the beat and track.  A parcel thrown over a rural hedge seems to bring no investigation from the company when you complain so why should the driver bother to come to my address.

There are millions of us who live in rural communities and often have to buy online are well-served by other couriers but Evri is not one of them.  It beggars belief that more and more sellers are using Evri as a courier.  The problem is that you have no idea that a company uses Evri it you buy from them.  I am currently waiting for a parcel from a small ebay seller and a parcel from M & S.  The ebay parcel has been delayed for over 10 days now and I know what the outcome will be. 

Can I suggest that we all, as buyers, remember to add a message to our sellers not to use Evri please?  Can I suggest that those who sell choose another courier and never, ever use Evri?

Yes complain, write to programmes like ‘You and Yours’, and companies like Trustpilot etc.  Ebay are you reading all of this?

[petejamesfurnel_0]

Dear ebayer,
This utterly useless excuse for a company used to be
called Hermes and I would say this, whenever you have a "Sale or the
expectation of a delivery" and it goes wrong notify
e-bay. Apparently e-bay uses them as a default courier. The best thing to
do is give everyone options as to their preferred courier service or a
contact option if you're selling. I as a buyer will
forbid the conveyance of any merchandise by evri with any organisation I
deal with. Take care, P. Furnell.

[drewskyvitch]

Not sure I can carry on with eBay if they're making me use Evri, I just can't afford it. Yesterday a £300 parcel was left on my step, even though I have an open window right next to the door with written instructions posted to mt door to use that if there's no reply. Miraculously, it was still there when I got home so I presume it hadn't been there long. Today, I get a message that a delivery is on its way and will be here between 2 and 4. Because I can't trust Evri, I had to go home and sit and wait, even though I have a "designated safe place". At 5 past 4 I get another message saying the delivery has been postponed until half 4 to half 6. That's 4 and a half hours of my life stolen by Evri for no reason and it's 5 O'clock now, I bet the parcel does not arrive in the next hour and a half, any takers?

                                  I have one guy that does the job and one who is completely useless. Where the hell is the customer support? I need someone to tell that this guy is leaving valuable parcels on my step for any passer by to pick up when there is an open window 2 feet away he could use. To make it even more ridiculous, the parcel could have been put through the letterbox!

This takes a very special kind of stupid.

This takes a special kind of stupidWindow open to leave parcels when I'm not in

[bozzy_s]

Unbelievable! How can the driver miss that? I had the same issue for the 4th, 5th, 6th and 7th time in recent weeks, Evri marking parcels as delivered (usually at around 11pm!) when they weren't. Obviously just trying to maintain their reputation with their biggest customer eBay.

It can't last forever - eBay customer service reps must now have had thousands of complaints, taking thousands of hours to deal with. Hopefully it'll be the end of forcing private sellers to use Evri.

In the meantime I researched Evri's owners. Apollo Global Management are majority shareholders (they're a $70 billion private equity firm). Only 4,000 employees. Could be worth badgering them about the shocking underperformance, lies and deceit by one of their UK assets.

https://www.apollo.com/aboutus/contact-us

And also worth telling eBay Inc, the parent company of ebay.co.uk about their hopeless UK operations, how every private seller is being forced to use the worst courier in the country. It's killing eBay in this country, and it's now associated with *bleep*py Evri !!!

https://www.ebayinc.com/company/contact-us/

[chris-5643]

You don't have to use Evri. You can change it in your seller settings

[bozzy_s]

Hopefully eBay sack the *bleep* who decided to link with Evri. The *bleep* can go homeless as far as I'm concerned. The amount of stress, the thousands of wasted hours, and the hundreds of thousands of pounds their decision has cost eBay customers. *bleep*.

[floppys-r-us]

Ebay took evri off my listing's auto think they're getting fed up with them too they lost 7 of my packets this week and counting 

[drewskyvitch]

EDIT: Just had another message from Evri saying the second delivery time has been cancelled and it's on to tomorrow now! Come on eBay, dump these cowboys for petes sake!

[juicesoundequipment]

Unfortunately not when you are a buyer and often, payments are automatic so
its no use saying the the seller "don't send via Evri" when, and unless
they choose not to use Evri the deal is done and dusted before they even
know.

--
Juice Sound Ltd
Silk House
Borough Hill
Daventry
Northants
NN11 4NB
Tel: 01327 876883
F: www.facebook.com/juicesound

[captainslady1965]

Thankfully, my package was delivered today - despite them saying they'd already delivered it on Saturday! Safe and sound, to the relief of the seller and of myself!