eBay

ocna_7224 · ‎13-01-2026

So Here go's guys, I am situated in the UK, Amongst other sales on the 23rd December I sold to a buyer in Australia an Item on my ebay store, I use the Ebay International global shipping programme to send and track my parcels internationaly and to this extent my buyer purchased the international postage and the parcel was sent and shipped.

On the 7th january the buyer informed me that they had recieved the parcel that the postman had left in there safe place without even trying to see if the buyer was at home.

So as a diligent seller I went on to tracking and saw the following (simplified)

24 dec tracking num created

27 dec parcel recieved at local hub

28 dec parcel sent to international hub

28 dec recieved at international hub lichfield.

30 dec processed at lichfield doc. & Shipping label created (By Pitney Bowes)

30 dec container assigned & Container closed

31 dec shipped from lichfield to destination hub

31 dec recieved at origin hub ( I would imagine heathrow)

02 jan processed at and linehaul created at origin hub (again heathrow)

03 jan departed origin hub (on flight to australia)

04 jan arrived destination country cleared import customs awaiting local customs clearence

NOW THIS IS WHERE IT GETS COMPLICATED...!!!!

06 jan recieved at carrier facility (APG Commerce solutions)

06 jan in transit and recieved at sorting facility australia post sydney.

06 jan in transit and recieved at sorting facility australia post newcastle nsw

07 jan onboard for delivery

07 jan Reciever declined delivery (LYEING PARCEL WAS DELIVERED TO A SAFE PLACE END CUSTOMER HAS RECIEVED PARCEL....!!!!!

ok so I first tried to contact pitney bowes who arranged expedition of parcel to end customer in australia (I would think the logical approach....!!!) but no on there website says for ebay based enquires contact ebay, so went to ebay and asked for help but because the parcel has been delivered and the customer has not opened a return or missing package alert...(why would they...???) ebay will not give support, ask the chat for a call back from a support agent and again impossible the chat just fobs you off with more useless cr... seriousley there should be a simple visable button REQUEST CALL BACK not hard is it...!!!, anyway so I tried to contact australia post by email to inform them of there error (Yes at least there support email is visable, not that serves for much..!!) and after a couple of msg. backwards and forwards got this shi..... msg back.

"Hi xxxxxx,

I have an outcome for your enquiry.

Article ID: xxxxxxxxxxxxxxxxxxxxxxxxx
Outcome of enquiry: Unauthorised Third Party Contact
Resolution: Refer to the original sender or addressee

As you are not the original sender or addressee for this parcel, Australia Post can only provide you with limited and general information due to privacy.

Australia Post recommends that you contact the original sender or addressee to let them know to contact us if they require further assistance via the relevant following help and support option:

BSP Portal (Business Credit Account Customers) - https://auspostbusiness.force.com/bsp/bsplogin
MPB Help and Support (MyPost Business Customers) - https://auspost.com.au/mypost-business
MyPost (all other) - https://auspost.com.au/mypost

I'm sorry that I wasn't able to help you further today. I hope this information has been of assistance and that you enjoy the rest of your day.

Kind Regards,
Dijana
Customer Success
Australia Post"

In the end the delivery is still marked as pending delivery and I want it closed and marked as delivered.....!!!!, what do I Do......????, cannot contact ebay, Pitney bowes dont want to know, and australia post are telling me to get stuffed.....!!!!!!!!

jonatjonatjonat · ‎13-01-2026

I’d say easier to just ignore it.

find it unlikely the tracking will get changed.

if you’ve got the proceeds from the sale and it made it to the GSP hub, your protected if the buyer claims the item doesn’t arrive.

ocna_7224 · ‎13-01-2026

Thanks jonat for replying but why should it be like this the customer obviousley pays for a service, we pay for ebay between us all, ebay pay pitney bowes for a service and we can not even get a simple call back from a real person when we need it....!!!!!!

davidninetynine · ‎13-01-2026

@ocna_7224 wrote:
... why should it be like this ...

---

Welcome to the modern world. It shouldn't be like this, but:

Customer service costs money, which can instead be used to pay dividends to shareholders and (most important) bonuses to bosses.

Most people these days don't take their custom elsewhere when corporations treat them like doggy-poo, it's just becoming accepted as normal. And the few that do are outnumbered by new customers coming in, unaware of how badly they would be treated when anything goes wrong (until it does).

As more and more companies get swallowed up by bigger and bigger corporations, there is less competition, so even if you did want to take your custom elsewhere there's very little choice, so now they are all getting away with being as bad as each other.

There's a descriptive term being bandied about a lot at the moment referring to this - "ens(xx)tification". Fill in the missing letters and look it up...