For buyers, knowing when they can expect an item to arrive can be an important factor when making a purchase. That's why we always show an estimated delivery date range on eBay listings. However, we’ve heard that how we use your working days and/or cut off times for same day dispatch to calculate your estimated delivery dates for buyers can be confusing.
We’ve listened to your feedback and would like to share how we use your selected preferences to calculate estimated delivery dates. We also want to introduce some new features that we’ve made available in the working day/same day cut off time tool.
For more information about how estimated delivery dates are calculated, visit our Help page.
Setting your working days
To ensure that we correctly represent the days you process orders, please tell us your normal working days here. This will help to provide a more accurate estimated delivery date for your buyers. The default working days are Monday to Friday, but you can change these for any day of the week - including weekends - based on your business’ operating times.
Please note that your selected working days are taken into account independently, regardless of whether you offer same day dispatch or not. These will be considered when we calculate your dispatch time, based on the number of handling days you select when creating your listing.
If you ever need to take a few days off from dispatching orders, you can also schedule some time away. Learn more about Time Away settings and how it works on our Help page.
Setting your cut off times for same day dispatch
If you offer a same day dispatch service on your listings, you can select a cut off time in your postage preferences that gives you enough time to get your item to your delivery service provider.
Your cut off time is the point in the day where purchases need to be made for same day dispatch. For same day dispatch, we recommend that you set your same day cut off time no earlier than 2pm to give buyers sufficient time to purchase.
Please remember to select the number of days it takes to dispatch your items when creating a listing.
Changes made to set your working days and select cut offs for same day dispatch
We’ve introduced a new feature which allows you to select ‘not offered’ as an option from the cut off time for same day dispatch dropdown. You can find more information on our Help page.
Thank you for selling on eBay.
Your eBay Team
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