Hi . I purchased an item from a seller and returned as was too small , I got an email to say seller had received returned item and if I didn’t get an update from seller by 8th jan to contact eBay to step in . I’ve had no word from the seller and the problem is I didn’t purchase the item through my eBay account , I used ‘ check out as guest ‘ so when I try to solve it through the eBay app it’s asking me to select the item from my purchases but it’s not showing up as I checked out as guest . I have all the emails of the order details , confirmation , delivery etc so any advice what I can di as the order confirmation number isn’t being recognised either on the app . Tried talking with automated service and gave me option for a call back from an agent but only giving me option to select my phone number to US or Canada . Anyone know how I can solve this please
