I had problem, unable to verify my identity, a red banner appearing at top of page
| spent 2 hours on live chat with an ebay agent
But still,
There's a notification in red 'Your payouts are on hold until you update your account details eBay requested that I submit my ID for verification, which I did.
i got my account sales down
I have Indefinite Leave to Remain in the UK and a UK goverment-issued BRP card. I don't have any other documents
The verification form accepts UK passport, a driving license or 'other goverment-issued ID'. I selected the third option and uploaded scans of my ID in high-res and in colour (both sides) as requested
I've resubmitted the documents multiple times in the last few days and each time I get this message in red notyifing me that eBay were unable to verify my document, which I find a bit ridiculous as the document is accepoted by anyone in the UK for any verification puropse as it is an equivalent to a passport or a driving licence.
As of today, my funds remain on hold and eBay still wants me to update my account details. I called another agent about an hour ago who said that since documents are checked by a robot, only passports and a driving licence can be varified, other forms of ID should be verified by a human being which would take up to 5 working days. So when I submit the form with 'BRP goverement-issued ID' selected, should it not go automatically to the relevant department to be seem by a human being?
The amount of contradictory and misleading information I received from eBay agents is extraordinary. I don't know what it is, incompetance, malice or something else. I will wait until Wednsday-Thursday and if the matter is not resolved I'd need to approach an ombudsman and possibly take a legal action againt eBay who are holding my money without any good reason, hence unlawfully.
