Payments on hold

[khadijat44]

How long could eBay continue holding my money and they took  all my listed items down without any justification. I have sent all the documents requested and is taking them months to verify this documents. This is wickedness

[tressygirl]

We are members like yourself and have no access to your account so cannot see hat you were selling without telling us,  and so cannot know the reasons why eBay removed your listings.

Have you fully registered for eBay's Managed Payments?  See here:

https://pages.ebay.co.uk/ebay-money-back-guarantee/

Only eBay Customer Services can explain the hold and how long before the payout will be released.

This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

Lines open 8 a.m. - 10 p.m. on weekdays

9 a.m. - 6 p.m. on weekends.

Automated agents will be available on chat outside of the above hours.

I recommend contacting CS first thing in the morning as there's more chance of Dublin answering.

@khadijat44 

[khadijat44]

I have done that many times and they told me the documents submitted is under review for the pas one months

[tressygirl]

Then, I'm afraid it's a waiting game.  Unfortunately, some accounts do take longer to verify than others.

Give it some more time,  annoying and frustrating as it is, but if you do need to contact Customer Services again at a later date,  then use the link above I provided , and as I suggested,  only contact very first thing on a weekday at 8 a.m. lines open then,  and there's more chance to speak to Dublin.

@khadijat44 

[61stephenuk]

Your listings were removed as they were against eBay policy,you cannot sell used perfumes including partially filled bottles on eBay.

https://www.ebay.co.uk/help/policies/prohibited-restricted-items/cosmetics-policy?id=4290

eBay may hold your payments until the time for any claims has expired.

[khadijat44]

That is not the case

Sent from Outlook for Android<>

[marco@ebay]

Hi khadijat44, thanks for your post.

I've just checked for you, and it looks like the restriction in question was removed.

If you are still seeing payments being held, they will start being released progressively.

Thank you,

Marco

[sterlingforge]

Hi Marco,

I've just had this exact issue with no real reason or resolution.

Positive feedback, no complaints and customer returning to purchase but I seem to be in violation of something I know not what.

I'm unable to access a large amount of funds 

[marco@ebay]

Thanks for your reply, sterlingforge.

There isn't a way for you to know the status of other accounts, please note that just because the funds of certain accounts are being held, your account is experiencing the same concerns. If you go to your payments section, you can see the reason of your payment holds and how to resolve it or when it will be released. For example, sometimes it can be confirmation of delivery, a filed case, safety checks, restrictions, etc. For further information, you can click here.

Thank you,

Marco

[khadijat44]

Hi, I think this may be due to your identity verifications you need to call the eBay team in the morning