Low payout

[t0mas101]

Hiya,

I'm a new seller on here, and I am struggling with payouts at the moment. I sold an item, and after all fees and postage, it came to £36.87, yet eBay's payout to me for that sale is £34.14. Why is this? Why am I being underpaid? Not only am I losing near enough £10 of what the buyer paid due to postage and all the fees, but I am now losing another 2 quid or so for them sending it to my account? It's just puzzling. Please can someone help me, or give me advice, I will have to start selling elsewhere otherwise. This fault is not only a one time thing too, I am aware of another payment being lower than what I was told I was going to receive. 

[marco@ebay]

Hi t0mas101, thanks for your post.

I've just reviewed this for you, and everything seems to be ok. Please note that when you sell on eBay, selling fees will be deducted from your payouts, which is what you are seeing now. If you go to your payments section here, and go to the payments tab here, you can see a full breakdown of your payout by clicking on the payout in question, so you can see the final amount, and what deductions were made (each deduction will have its own description so you know what it was deducted for). For further information on fees, you can click here.

Thank you,

Marco

[myriad*seller]

You pay fees on the whole payment you receive

So item price + postage 

You pay 12.9% in fees of the whole total including postage

Fees are not just charged on the item price 

This is why your fees are higher than expected 

[t0mas101]

Hiya,
I’m still very confused. So for one item, the buyer paid £39.50, and according to the link that you sent me, I received £34.14 from that sale, which is fine and makes sense! However, this now means that the other item I have sold, in which the buyer paid £46.00 for, I have received £28.75, which is completely off the mark? I have attached some images to help understand my perspective. For the £39.50 purchase, eBay is telling me that after fees and postage, “What you earned” was £30.08. This amount is neither of the amounts I have received. For the £46.00 purchase, eBay is telling me that after fees and postage, “What you earned” was £36.87, which again is neither of the previous amounts mentioned. I would like to know whether I am missing out of some information: whether the app is wrong and should tell me I’m going to get less money, or whether the bank is wrong and I have been underpaid. Please see the attached images.
Many Thanks,
Tomas[image0.png][image1.png][image2.png][image5.jpeg]

[marco@ebay]

Thanks for your reply, t0mas101.

If you follow the instructions above, you can see your payouts breakdown and why you received these amounts in your bank account. You will be able to see if there was money deducted and the reason why, like pending fees or shipping labels, for example.

Thank you,

Marco

[holdyourhorsesgb1]

Hi marco@ebay I'm also having issues on different payout v expected costs. Please see images below. I have sold an item for £10 + £3.49 postage (£13.49) as can be seen. With eBay fees, tax etc I am expected to receive £11.37 as can also be seen. Why has only £9.93 made it to by bank? This suggests there are hidden fees that are not being shown to sellers - why is completely unfair. Receiving £9.93 on a £13.49 order is ridiculous and covers no postage contribution. £11.37 would have at least gone some way to assist in the postage. Please advise! Thank you ☺️

(it won't let me attach images as they're not a JPEG. No idea how to change that from

my phone 😭)

[papso22]

Have you checked the amounts using the links Marco provided?

There are no hidden fees, but sometimes a payout takes into account fees for other sales, or things like listing fees.  The links will show that.

[holdyourhorsesgb1]

I'm not the original poster, but I've gone into my sold item breakdown and I can see exactly what I'm being charged for. 

sold item for £13.49 (£10 + £3.49 postage)

Total fees inclusive of VAT = £2.12

Net proceeds to receive = £11.37 

Yet only £9.93 has landed in my bank! 

I've been through the payout breakdown tab and can see the fees I'm charged for my listing plus any VAT. This still states I should be returned £9.93! Why am I being underpaid?! 

[tressygirl]

Did you by chance buy any postage through eBay Packlink?

This can be dedcted from avalable funds too.

Or, perhaps had any recent non payments?  Unless you open unpaid item cases to get those fees back,   seller fees are charged when a sale is made,  not when the buyer pays.

@holdyourhorsesgb1 

[papso22]

How is the £9.93 actually broken down?  Ebay has paid you what it says you are owed but the breakdown shoukd show where it has come from.

Can you post a screenshot?

[marco@ebay]

Hi holdyourhorsesgb1, thanks for your reply.

I've just reviewed this for you, and your payout seems to be correct. For clarification, please note that there are no hidden fees or something similar like that at all. 

If you follow the instructions on my first reply above, you can see a full breakdown of your payouts, and fees. Due to the nature of your query, I cannot share more information for privacy and security reasons. However, it will be all there in your payout breakdown.

Thank you,

Marco

[out-nabout]

I understand what the seller means.  I understand where to look for fees also.  The question is why does the amount that goes into the bank, with all fees taken into account, differ from "net proceeds".

Net proceeds 100.41.  Payment to bank 97.89????

It seems ebay just take an extra couple of quid with no explanation.

Please don't direct me to the fees shown.  I know what they are.  The difference is the amount shown by ebay with fees deducted and the amount received in the bank.  Try selling an item yourself and then you will see what we mean.

Thanks.

[marco@ebay]

Thanks for your reply, out-nabout. 

I've just checked this for you there, and I believe you're confusing the net of the item/transaction alone against the actual payout sent to your bank account.

Please note that when payouts are sent, deductions could apply and payments for multiple orders/items might be sent at the same time all together. The net for the transaction in question is £100.41. However, you had an outstanding balance due to unpaid fees, which is why you received £97.89. This is all broke down to you in your Payouts tab in the Payments section of your seller hub. You will be able to see how much you got for the transaction after fees, the outstanding balance you had (amount deducted in pending fees), and the final amount sent into your bank account after all payments for transactions (if applicable) and/or deductions (if applicable) are applied.

I know you don't want me to redirect you to your payout breakdown, but it is all explained there for you. So, feel free to have a look if you wish. Also, please note that we wouldn't take extra money with no explanation, as that is not something we do at all. Any deductions from your payouts will be very well detailed and explained to you as a seller. This includes type of fees, amounts, related orders/items, refunds, etc, so sellers can be as informed as they possibly can.

I hope this information helps, if you'd like further information on this, I would recommend contacting our customer support team since we are unable to provide further information due to privacy and security reasons as this type of queries include personal/banks/fees/ information.

Thank you,

Marco

[out-nabout]

Sorry Marco, I don't think I have any outstanding fees.

Although I have tried to be clear, you clearly don't understand what I mean.

Thanks anyway.

[out-nabout]

Does this relate to insertion fees?

Regards

[papso22]

It may relate to insertion fees but you need to look at the payout breakdown on the link Marco has given.  

[zgilmour]

Ive just had this also, sold an item for £8

Item £8.00

p&p £2.94

Order total  £10.94

transaction fees -£1.75

p&p - £2.94

order earnings £6.25

payout to bank was only £3.31?!

if my maths is correct the difference is postage cost! I've not even received 50% of the item sold.  And no I don't have any outstanding payments as it's only my 2 sold item this year. 

[zgilmour]

Ive just had this also, sold an item for £8

Item £8.00

p&p £2.94

Order total  £10.94

transaction fees -£1.75

p&p - £2.94

order earnings £6.25

payout to bank was only £3.31?!

if my maths is correct the difference is the postage cost! I've not even received 50% of the item sold.  And no I don't have any outstanding payments as it's only my 2 sold item this year. 

[marco@ebay]

Hi zgilmour, thanks for your reply.

I don't see any payouts for that amount in this account, so I presume you are querying for the payout of a different account. However, as advised before, if you follow the links I provided above and you go to your payouts breakdown, you will see the amount sent to your bank account and if any deductions applied, so you can see why you received that amount.

Thank you,

Marco

[fmcd2012]

Sold two items of clothing on the same day for the same price.

My payout for one of them was correct,  £7 after postage cost, with no selling fees, as it is an item of clothing.

The second payout  was only £4.06 ? again no selling fees as it was clothing, and the postage cost was the same as other item.

I am short of £2.94.