Bank account verification/direct debit issue

[da_98996]

Hi all, 

Bank account verification has been ongoing since 28th of May when the 0.01p was deposited. I contacted EBay via live chat and they can see it is ongoing and the 0.01p was deposited, but to contact my bank for support with the direct debit set up. I looked on my banking app and the direct debit agreement isn’t there.

surely nothing my bank can do if EBay hasn’t sent the signed direct debit to them right?

do I go back to EBay and ask them to resend it or remove my bank account and start the process again, if that’s even possible.

thank you 

[tressygirl]

Speak to Customer Services as to how to proceed here, it may be the best option for them to send 2 more micro deposits,  but see what they say.

I strongly recommend contacting them only very first thing in the morning when the lines first open at 8 a.m. on weekdays and 9 a.m. on weekends as there's more chance of Dublin answering.

It's a Call Back option,  so you'll hear if it's the dulcet tones of the Emerald Isles, only speak to Dublin !

This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

Lines open 8 a.m. - 10 p.m. on weekdays

9 a.m. - 6 p.m. on weekends.

Automated agents will be available on chat outside of the above hours.

@da_98996