Amending Payment Method

[meadowsgary]

Hi,

Hopefully a simple one, I'm struggling adding a new card to my payment method and also managing my existing cards, don't seem to be able to amend anything (not responding to anything)

[**peaseblossom**]

Go to My eBay or hub Account tab > Payments > manage or delete

[marco@ebay]

Hi meadowsgary, thanks for your post.

Would this be a case of not knowing how to do it? If so, you can follow the steps that @**peaseblossom** shared above.

If the issue is that you keep getting an error or something similar like that, please let me know and I'd happy to take a further look for you to help you out.

Thank you,

Marco

[hallhh]

Hello, I am struggling with the same problem and going round in circles.  This is happening on both my iMac and my MacBook.  

1.  I get to a page headed 'Payment method' with various options and 'Back' and 'Save' buttons, neither of which work, the 'Save' being greyed out.  

2. I get to a page headed 'Payments' showing my Ebay Balance in a big blue box at the top.  It has a list of various 'Cards and Accounts' with Edit, Manage and Delete buttons, also an Add Card option.  None of these buttons work.  

My money is locked behind a system that is unusable.

[marco@ebay]

Hi hallhh, thanks for your reply.

Could you please share a screenshot of the greyed out button, and error (in case you get any), so we can take a further look for you?

Thank you,

Marco

[hallhh]

Hello Marco

I believe I sent you the images you asked for but I don't know how and I can't find any record of such.

I saw your message about being away until early December, which wasn't a problem for me.  However my funds are still on hold and the buttons that would allow that to change are still greyed out so I would appreciate if you could help me get this resolved quickly please.

Thank you.

[marco@ebay]

Hi hallhh, thanks for your reply.

I was checking there, and I haven't received anything from your end. If you share the requested info, I can take a further look for you no problem.

Thank you,

Marco

[hallhh]

 Hi Marco.  Please find attached screen images of what I am seeing with my comments in blue.  Thanks.

[marco@ebay]

Thanks for your reply, hallhh.

That's very helpful, thanks. Just to confirm, did you try doing this again by using a different browser to see if lets you do this? If you have, please let me know, so I can take a further look for you.

Thank you,

Marco

[hallhh]

Hi Marco 

That has fixed it!  I had tried different machines but not different browsers but switching browsers has solved the problem.  

MANY thanks for your help on this.