wrong product sent

i bought a wind screen wiper?  it arrived . but not the right product it had no grip internally so it would not fit the motor only hover over it. 

at first they offer £3.50 . i refused then £4.50 i refused again i told them i want a full refund . then i was offered £6, it is simply a wrong product,  i don't need it , they made a error , i asked for the original arm i ordered  no response to that request,??  

there return address is a c/o address  strange for a company, to have a c/o off address and no co name?? 

i have sent them my PayPal account for the return label , i am again awaiting there response, 

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wrong product sent

fargvs
Experienced Mentor

Stop the messages and open a return request ASAP for a full refund --- 

If you receive an item/s 'Not as described', (ie. faulty) use this link to open an official return case within 30 days from receipt for a full refund --- follow the case instructions carefully. >

https://www.ebay.co.uk/help/buying/returns-items-not-received-refunds-buyers/return-item-refund?id=4...

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

https://pages.ebay.co.uk/ebay-money-back-guarantee/

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