simply delivery with lost parcel

[sameshop25]

My parcel is being returned to me, but I haven’t received it yet. The buyer is waiting for a refund.
Should I ask the buyer to open a case so eBay can investigate, and possibly receive compensation for the lost parcel?
It was sent with a simple delivery (not eBay Packlink), so I can’t claim it through Packlink.
What is the best thing to do in this situation?

I appreciate your help!

[tressygirl]

If the item had an attempted delivery the buyer will not receive a refund,  but if you receive the item back, in my humble opinion it's morally correct to then refund your buyer you may need to do this via PayPal,  a cheque or bank transfer.

If the item was not delivered at all,  not attempts to deliver,  ask your buyer to open a case for item not received.  Under Simple Delivery rules,  eBay refund the buyer,  and you get to keep the payout.

@sameshop25 

[*vyolla*]

Yes, you're correct to ask the buyer to open an eBay item not received claim if this was sent with a Simple Delivery label.