seller wont refund without video of faulty soundbar

[dog67]

the seller packaged a soundbar just in bubble wrap and no box sent it from another country and does not work possible due to poor packaging?and now is threatening no refund without video proof.the description said it was working but also failed to mention it had no power cable or a samsung remote so had to buy them?

do i need to comply or let ebay step in but cant find how to upload to an open return anyway?

[papso22]

You don't need to do what the seller wants, just escalate when you can and ebay will deal with it.  Probably by an instant refund.

[tressygirl]

Nope,  you do not have to show any video proof to the seller,  just proceed this way:

If you are still within 30 days of the item's last estimated date for delivery you are guaranteed a full refund,  under eBay's 30 day MBG,  Money Back Guarantee policy.

Go right of the item in your Purchase History and from More Actions select... Return this item selecting the reason Item Does Not Match Description or Photos.

The seller needs to accept this case within 3 days and refund,  if they want their item back first , they need to pay for that fully tracked return postage, then on receipt of their item they have 48 hours to refund you.  If they don't ,  need to escalate the case,  ask eBay to step in, and they'll force the refund.

Never listen to any excuse or promise from the seller to close the case early,  and do not forget to escalate.

@dog67 

[dog67]

thats what i thought ,thanks

[tressygirl]

You're welcome, and no need to answer any more messages / requests from the seller,  they're just time wasting , hoping to take you over the time to escalate.  

Follow my guidelines above for the case, escalate when need be !

@dog67