seller not responding to my message

[tigger239-66]

I bought a gaming pc from a seller, they took my money post said would be delivered with 48hrs. Didn't get the item until 8 days later. I messaged asking for confirmation of postage, they didn't reply until 3 days later. Item finally arrived absolutely shoddy packaging, item is not built correctly fans just hanging in the case. Window of the pc is cracked, harddrives are in upside down. I've messaged yet again including photographic evidence, and they are ignoring me again. Who or where do I go to speak with someone from Ebay and what section should I pick please?

[tressygirl]

Time to stop messaging this unhelpful seller and proceed this way for a full refund :

You have received an item not as described,  so you are guaranteed a full refund under eBay's 30 day MBG,  Money Back Guarantee policy,  if you claim within 30 days of the item's last estimated date for delivery.

You then go right of the item in your Purchase History,  and from More Actions select Return this item,  selecting the reason...  Item Not as Described.

The seller has 3 days to accept the case,  if they don't ,  you need to  escalate on day 4,  or within 30 days,  and eBay will step in and force the refund.

If the seller wants the item back first,  they need to pay for a fully tracked return postage.  On receipt of their item they have 48 hours to refund you.  Again,  if they don't,  you escalate the case.

Do not close the case early for any excuse or promise the seller may give,  and do not forget to escalate.