You need to first log out of this UK site, and log into the correct site which is www.ebay.com
These boards are assisted by members like yourself, so we have no access or authority to action anything on member's accounts, for this you need Customer Services.
Once on the .com site, contact them this way, through their help pages.
https://www.ebay.com/help/home
@ovocute
Lines are open between 5 a.m. and 9 p.m. Pacific Time
