returns

[wid205]

Hi, I have contacted the seller for the return due to ebay policy: "the item doesn't match the listing description' and also 'it is faulty  ". On his photos /description nothing said about moth holes and yellow stains from the past use. Only about 1/ ‘odor’ 2/ fabric bobbling 3/ light dust or dirt from storage.’ if he had taken proper photos I would have definitely seen the moth holes and  stains   and perhaps would not have bought the item.

He is not admitting responsibility for the defects and has 'no return'. Can you advice?

[tobiasd4 · Accepted solution]

Ignore seller, open item not as described case, seller issues returns label and refunds on return. 

Escalate on day 4 if no label or refund. 

Sellers can't refuse not as described cases.