returns label - buyer paying postage

[mai.an1]

trying to get a return label - cant find out how to locate and print despite following instructions.  I will be paying postage

seller says I should use my own courier but I want to send through e bay returns system

any help please

[tressygirl]

No,  do not send your own courier as this voids any protection for a refund you have with, eBay's 30 day MBG,  Money Back Guarantee policy.

You should use the return label provided in the return case,  it's difficult to say where you are having the problem printing the label, can you explain how far you actually get, where the stumbling block is, and someone here may be able to help you.

@mai.an1 

[mai.an1]

Thank you for trying to help
So I go into my eBay
Purchase history
Returns and canceled
Go to itm where it says you’ve requested to return item - view details
Click on that
Where it says please purchase a label from your preferred courier. Gives me the address then button for add tracking details
That then gives me options of carriers

Nowhere can I find where to print label

I know return will be at my cost. I’ve read all that section but I keep getting back to same place which is the dead end above

Any help appreciated

Sent from my iPhone

[tressygirl]

What is the item?  You're describing using a courier? 

 Are you able to take it to the Post Office and pay over the counter tracked postage?  You then add that tracking number into your case details.

Seller only pays for the return postage if you are returning for the reason item not as described, that is,  it was received broken / faulty/ not matching description or photos.

@mai.an1 

[mai.an1]

No- I know I have to pay return postage
I have in the past been able to print and pay for label from eBay
Sent from my iPhone

[*vyolla*]

Is it a large or bulky item?

If so, you'll need to follow those instructions and use a courier.

You should then be able to add your tracking number to the return details. If there's any problem on that front you can contact eBay and ask them to check the number (when it shows as delivered back to the seller). 

[john1297576]

“That then gives me options of carriers

Nowhere can I find where to print label.”

Until you have decided on courier, you obviously cannot print s label.