refund request buyer no longer a registered user

[jackieseeker]

how can I send a postage label to a buyer requesting a return when I do not have his address and cannot find it on Ebay as he is no longer a registered user and so I cannot contact him for the information.

[tressygirl]

You need eBay Customer Services assistance here, for them to help with this issue:

This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.

 https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

Lines open between 8 a.m. to 10 p.m. on weekdays.

9 a.m. to 6 p.m. on weekends.

I recommend contacting CS very first thing in the morning, when the lines first open,  as there's more chance of Dublin answering.

@jackieseeker