I'll make this short and sweet.
As the title suggests, I sold an item to a buyer who paid using Ebay's Simple Delivery and buyer protection.
I sent it via Evri, who then a few days later said that it was damaged beyond repair, and that I should contact Ebay who would handle my refund.
The buyer was getting very impatient, so I explained the situation and issued the refund to them, which meant that fortunately I didn't receive any negative feedback.
Now, I don't know how to contact Ebay about this, because Evri have said that they have nothing more to do with this. Does anyone know where I can get the ball rolling and contact them? The website and AI are very frustrating.
Thank you.
H&P
