purchases mad on account i didn t make

 i was notified of a purchase of two gift cards that were orderd from ebay  account that i did not make  the money came out of the bank and i contacted the bank telling them the seller i told and  ebay i told too  disbute was made  teh re fund was made back to the accoutn  and i had my cards changed and  i change all the security details here as well as the bank 

i now get a lettere stating from the bank  that ebay be leave it wwasnt fruad and i did make the purchace 

even though i was told by the bank it could of been the case of my card being skimmed at the sho i used localy 

as thats was  teh previous use of my card in put in it in a cashj mashiine 

and not using the contactless way i normaly do 

 

so i told the bank that re cived a email form ebay sdstaing they believe its nwas not fraud i di make the purchaes    weich i didn t     and i tiold them i did not nake it as they were well away  

so does this mean 

ebay  are like with the seller casue teh items are still currunt on my  list   funny  they  were hidden as well 

and i dont hide my  purchaes 

wen i log in i got to use a pin thats sent to my phone 

witch never happed ijn buying thses items 

and now im waing to find out   

so why are the items shill showwing  

why is the seller still wanting the payment 

why am i gettn told by the 18th  is i dont repsnd they will take the money form my  bank to pay  for something i didnt getr 

 

even  wen  the bank fraud teeam have told them all this  emay  still insist ists not 

 

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Re: purchases mad on account i didn t make

papso22
Experienced Mentor

It appears these purchases went through your ebay account and were paid for with a card that you presumably had linked to that account.

 

So it's not a simple case of a  unauthorised transaction on your payment card, but that you have somehow given someone access to your ebay account.

 

When purchases appear on someone's ebay account then ebay are much more likely to say the ebay account owner made those purchases, especially if the cards were sent to an address the hacker added to your account.  They only have your word that you didn't do those things.

 

You have to keep dealing with your bank and hope they support you.

 

 

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