postage not paid

Sold an item and paid for postage with eBay.  The buyer has sent me the following message "Item not delivered due to sender not paying postage."  I have checked Royal Mail tracking, but it is showing nothing.

Any good advice on how to continue from here?

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postage not paid

Buyer should open a NOT RECEIVED CASE and you then refund, as without proof of TRACKED DELIVERY you cannot win, then see if you can work out with ebay what went wrong.

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postage not paid

Buyer should open a NOT RECEIVED CASE and you then refund, as without proof of TRACKED DELIVERY you cannot win, then see if you can work out with ebay what went wrong.

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postage not paid

thanks

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