please help figure this out: balance different to what i earned

[sophie17daughtrey]

i sold an item for £7.25  it’s been delivered but my balance is only £5.70?? why has ebay taken the postage off of me when the buyer paid it. i went onto the breakdown section and overall the buyer paid £9.81 ( £1.01 B.P.F and £1.55 for postage ) which left me with a total of £7.25 on “what you have earned” but it’s taken off the postage for me aswell as the amount in my balance is £5.70- £1.55 less than what i sold the item for. this is my first time selling on ebay.. im incredibly disappointed and confused.

[john1297576]

You have sold two items, are you sure it is not related to the other item.

[sophie17daughtrey]

it’s coming up with the same for the second item aswell so nothing to do with the second one

[jckl1957]

You need to look at the item in 'orders' and choose 'order details' from the dropdown menu.

On the right hand side, you will see a detailed breakdown of 'what your buyer paid' etc.

If you promoted your items, then those payments will be visible.

Add a screenshot if you are unclear about the details - the one below is from one of my sales.  There is a 'view more details' link at the bottom if it is not clear what you are looking at for your sales.

[sophie17daughtrey]

here is the screenshot, i’m still just as confused as to why it’s different:( 

[jckl1957]

It does look as if you should have received the whole amount.

Have a look here - it is a breakdown of all your transactions with a bit more detail.

https://www.ebay.co.uk/mes/transactionlist?sh=true

[sophie17daughtrey]

 

thank you for trying to help- i’ve attached a screenshot of my transactions where it shows £1.55 has been taken out of my balance for a label even though the buyer paid which is still confusing to me. 

[jckl1957]

So, that looks right to me.

Your balance plus your pending adds up to £14.40 which is the amount buyers have paid for the two items you have sold.  (7.25 + 7.15)

Ebay have taken for both postages from your first sale.

[sophie17daughtrey]

from my first sale i only have £5.70 in my balance to withdraw ( my second hasn’t arrived yet ) but it should have been £7.25. Ebay has taken postage from my balance aswell as the buyer paying for it? i’m sorry that i’m taking up your time im just  

still confused.. 

[jckl1957 · Accepted solution]

Ebay have taken a further 1.55 from your balance (7.25 - 1.55 = 5.70).

They take payments for postage from a real balance, rather than any pending funds.

You have 8.70 pending funds.

When that 8.70 becomes available funds, your balance will be 14.40.

[sophie17daughtrey]

ah i see! okay that makes sense now, thank you for explaining and for your time:) appreciate your help!