pay on hold

I have recently sold an item, which was dispatched and received by the buyer, but my account shows that the order is still out for delivery, so the payment is on hold.  Please can anyone advise me how that I can update the tracking details to 'delivered'.  The DPD tracking info shows confimrs the delivery, with photo evidence, but the ebay tracking information has not been updated to delivered? 

Message 1 of 2
See Most Recent
1 REPLY 1

pay on hold

There's often a delay with ebay updating but it will  correct itself, hopefully before long, and your money will be released.    That's assuming the tracking details have been entered into ebay's system - happens automatically when you use ebay postage, or  has to be done manually when you buy your own.

 

 

Message 2 of 2
See Most Recent