order tracking

[kirstyk01]

I have dropped off my parcel at yodel store and have receipt as proof. It has been 3 days and on tracking info it is stating on 19th delivery driver went to collect but 'item was unavailable please re-arrange collection'. I have been into the store and they say the item is no longer there. I have tried to contact Yodel themselves but am getting nowhere as it was through e bay and not direct with them. How else to i raise this to find out where the parcel is?

[john1297576]

If it is lost which appears to be the case, if company cannot find then you have no hope in finding it.

Once past expected delivery date buyer should open a NOT RECEIVED CASE, you refund through the case and then make a  claim on I assume Packlink if that is who you used. PACKLINK delivers nothing, best to deal direct and cut out the middle men, or use Royal Mail, their Tracked 48 is a reasonably priced service with cover up to £150, far better than Courier’s £20.