I am in dispute over a short shipment, only 25% of the £29.90 order was shipped. The seller said I could return item for a full refund but returning the item is extremely inconvenient for me so as there is nothing wrong with the 25% of the item that was received I suggested to the seller that I would accept a partial refund of £22.42, 75% of the order cost. The seller has not responded. I am a longstanding Ebay user (almost 25 years) and have 100% positive feedback. I contacted Ebay and spoke by telephone to one of their advisors who suggested that I open a return, which I did, but when I got notification that the return had been opened it seemed to suggest that I had now accepted that the item would have to be returned. I panicked as I am not familiar with the current returns process so I closed the return as I wanted to pursue a partial refund. The advisor I'd spoken to did not mention that a return could not be re-opened if the seller refused to consider a partial refund. I later spoke to another advisor who explained that to me, she suggested all I could do was report the seller which I have done. I checked out the money protection guarantee but again it seems like having closed the return option I am not covered. As I see it I have done nothing wrong. I ordered the item and got positive feedback from the seller. They then shipped only 25% of the items ordered and amended the original listing to reflect the 25% shipped but did not lower the price which they actually increased to £32.90. All I want is a fair outcome. I am a 75 year old man who lives alone and am incontinent following a prostate operation - the goods ordered were incontinence pads which I needed urgently. I do not have a printer to print a return label and it would have been extremely inconvenient for me to return the proportion of the order fulfilled. I have explained that to the seller but they seem to accept no responsibility for the mess and no compassion for the situation I now find myself in purely because I mistakenly closed a return.
Wondered if anyone on here as any ideas on how I should proceed. Seems I can't even now take up the offer to return the item if I could find someone to help me with that. One very disillusioned Ebayer.
