on
16-10-2025
7:12 PM
- last edited on
17-10-2025
11:09 AM
by
kh-urvashi
i have ordered a perfume bottle from a seller and after waiting for more than a month duo to delay i received a fake item filled with offensive smelling odor . i opened a return request by customer service but i do not know what to do . i am really upset from the behavior of this seller
Solved! Go to Solution.
16-10-2025 8:33 PM
Buying online can be tricky - I hope you get your refund but I am going to give some advice I hope you will find useful.
Look at the price of items - if something seems cheap, it may not be a good buy. You get what you pay for is especially true when you buy online.
Look at everything carefully. Looking at the photos of the item you bought, it should never have been sold on Ebay. It was a tester (look at the photo of the bottom of the bottle which shows this). Testers are not allowed on Ebay.
It was a partly used bottle. Used perfumes are not allowed on Ebay.
Sellers who don't follow Ebay rules should be avoided.
The seller is a private seller with lots of brand new items. You are better off buying things like perfume from a business seller.
16-10-2025 7:15 PM
The option to escalate your return to ebay will appear after 3 complete working days. So when that time has passed go to the return case, click on Case Details > Respond to Case > Escalate This Case > Submit.
16-10-2025 7:58 PM
will i get refunded finally as the seller refused the return ?
16-10-2025 8:06 PM
As long as you opened not as described case, escalate to ebay,
They will sort return label or refund.
16-10-2025 8:19 PM - edited 16-10-2025 8:19 PM
16-10-2025 8:33 PM
Buying online can be tricky - I hope you get your refund but I am going to give some advice I hope you will find useful.
Look at the price of items - if something seems cheap, it may not be a good buy. You get what you pay for is especially true when you buy online.
Look at everything carefully. Looking at the photos of the item you bought, it should never have been sold on Ebay. It was a tester (look at the photo of the bottom of the bottle which shows this). Testers are not allowed on Ebay.
It was a partly used bottle. Used perfumes are not allowed on Ebay.
Sellers who don't follow Ebay rules should be avoided.
The seller is a private seller with lots of brand new items. You are better off buying things like perfume from a business seller.