eBay letting buyers get away with fraud

[tezs_mojo_dojo_casa_house]

Twice in the last couple of months I've had a buyer state there are defects when there are none. I'm very honest in my listings and take lots of photos. One buyer said a jumper was significantly not as described size wise even though I listed as per the label and took pictures of the measurements taken with a tape measure. The other one the buyer claimed there was a massive brown stain on the front. I took a bunch of pics that show there is no stain and there is no stain on their "proof of stain" picture! 

I had eBay call me because I'm sick of it only to be told "it's my lucky day" because I'm such a loyal customer with good standing. I'll get my money and they can keep the item! I asked about the Fraud element and they just didn't care just told me not to worry about it! 

It's not the money (£9), it's the principle. Buyers won't stop doing this if eBay don't take action!

[red_magpie]

It's been like this for years. In all but name eBay gives buyers a 30 day trial period, during which they can "discover" any fault to return items for a full refund, with the seller paying for the postage both ways.

eBay never sees the item concerned and its policy is evidentl to take the buyer's word against the seller's for faults.

All sellers can do is report the buyer for abuse of the money back guarantee. If enough sellers do the same it's possible that eBay might restrict their future use of the guarantee. But you will never know.

[john1297576]

So many of ebay’s latest “improvements” are side open to fraud by buyers and sellers, particularly if working together. I expect ebay will eventually realise this when they have to pay out on claims for “damaged in transit”  at inflated values.