eBay giving refund for described item

[birchgrove-collectables]

I sold an item, a part set of cutlery. I measured the pieces and used this measurement as the description. stating they were forks and knives. The customer on receiving them complained that they were not as described as they wanted dining forks. I looked at lots of eBay items like this and many of them are described as just forks. Now eBay is running me around in circles with trying to speak to them.

is this common now that eBay always sides with the buyer regardless because I think I will now abandon my account and lets see if a real judge agrees with eBay about description when I get issued a court date

[tobiasd4]

If buyer claims not as described, ebay always believe them so allow the return case.

No point arguing, as you found, you will lose.

[birchgrove-collectables]

Well I've already been paid so I'm just going to abandon this eBay account and close the bank account. Let them start court action and let the judge decide. Had enough of ebay always siding with customers. About time we started standing up for our rights. plenty of other selling platforms.

[tobiasd4]

I understand you are annoyed.

However, ebay won't close your account while you still have live listings or any disputes.

All sellers allowed ebay to set up DD for ebay to reclaim any money owed.

They will also quickly pass any debt to collection agents.

[john1297576]

“see if a real judge agrees with eBay about description when I get issued a court date”

 Could well be rather costly for you.

When it comes to differences of opinion, ebay never sees what is sent or received, so almost always will side with the buyer.

For the seller the cheapest and easiest option is to provide return label and on return refund in full. 

Then you can at least resell and add buyer to your Blocked Bidders List.

[birchgrove-collectables]

Yes I'm aware, that's why I said I would abandon my account rather than close. I've already been to the bank and frozen that. Debt collection is just some agency buying eBay's debt so not worried about them. Let them take it to court and I can present my case.

[jckl1957]

Is it really worth the stress of being referred (potentially) to a debt collection agency and then being taken to court for a cutlery set?

I know what my own answer would be.

My advice would be to accept the return, get the set back to sell again, possibly with a more detailed description, refund the buyer and move on.

If you genuinely plan to 'abandon' your account, then you shoulod cancel all of your current listings so that other members, who are entirely blameless in this matter, don't purchase and pay for the items you are currently selling.

[birchgrove-collectables]

There's no stress with debt collectors if you know how to handle them. I've got a notice that all goods in and around my property belong to someone else. So they can't take or threaten to take anything. After 6 years you are unable to legally recover the money. Statute of limitations. 

It's not just this cutlery set. There's been a few items now and the buyers clearly abusing the returns system and I'm sick of it so that's me done.

[jckl1957]

As I previously suggested then it would be fair to end all of your listings so that buyers don't purchase, pay and then get disappointed when items are cancelled/not sent.

It is slightly disingenuous to say you are 'done' when you have listed an item at 10.14 today.

[birchgrove-collectables]

Well that was the item in question. Since then I've spoken to an Ebay rep, although I understand their chosen decision . I do not agree with it. hence bye bye

[tobiasd4]

"I've got a notice that all goods in and around my property belong to someone else. So they can't take or threaten to take anything."

So why are you selling items that don't belong to you?

If selling on behalf of someone else, that makes you a business.

[birchgrove-collectables]

What the heck are you going on about. That's the notice for the bailiffs. Bailiffs cannot take things that do not belong to the debtor. See this is why I've had enough of ebay.