eBay Simple Delivery problems!!!!!

[brockmcl]

An item I sold got returned back to me by the courier (EVRI) so I contacted eBay to find out if there is a way to get a new delivery label and they said no but I could pay the postage myself and then claim the cost of the

postage label through eBay. I was dubious so on receiving the item back I queried it again with eBay and this time they said I could not claim the cost of the postage and the only option was to cancel the order and re-list the item. Alternatively I could pay for the postage myself as there is no way in Simple Delivery to generate a new label in this circumstance.

I know that it is not that often that a parcel gets returned by the courier but from now on with Simple Delivery if that happens eBay basically confirmed that there is nothing else to do except either cancel the order or pay the postage cost yourself! PLEASE eBay.... sort this out! Has anyone else had this issue? There must be an easier way to re-send an item when this happens??????

[john1297576]

Why was it not delivered but returned by Evri?

Sending again, same thing could happen, more money down the drain.

Just shows that SD is not simple but very expensive.

[brockmcl]

EVRI said delivery had been attempted 3 times with no success hence return to sender.

The buyer says that there had been no delivery attempts and no cards left, so who knows.

Certainly won't be re-sending it with EVRI.

I told the eBay customer service person that it was crazy that there was no way to generate a new label when the courier returned the parcel through no fault of the seller and they agreed that it was a bit of a flaw in the Simple Delivery process and they would raise it with the relevant department.