eBay Money Back Guarantee

[traceyg1110]

Hi

How do I start this off as going around in circles. Bought a pair of used trainers but when tried on the bubbles splay out and are flat. I have purchase 4 used pairs of the same brand with no issues. I contacted the seller who accused me on not liking them and there’s nothing wrong with them and if unhappy I should buy new. Said they weren’t wearable and replied saying I was a liar and that they would report me for putting a puncture in and trashing them.  This is not how you speak to a buyer. 

[tressygirl]

No it's not the way to speak to people, and if you have received an item not as described,  then proceed this way:

You are guaranteed a full refund under eBay's 30 day MBG,  Money Back Guarantee policy,  if you claim within 30 days of the item's last estimated date for delivery.

You then go right of the item in your Purchase History,  and from More Actions select Return this item,  selecting the reason...  Item Not as Described.

The seller has 3 days to accept the case,  if they don't ,  you need to  escalate on day 4,  or within 30 days,  and eBay will step in and force the refund.

If the seller wants the item back first,  they need to pay for a fully tracked return postage.  On receipt of their item they have 48 hours to refund you.  Again,  if they don't,  you escalate the case.

@traceyg1110