cancel order

[paulito216]

Just did a sale and one day after apear the sale canceled and the refund done without i did nothing.

Usually the buyeer ask to cancel the item and the seller do it.

On this case the cancelation and refund was done by who? and how?

[tressygirl]

This is most odd as your last sales show the date 19th , so not even time for a buyer to open a case for item not received and to escalate.

All I can suggest to get some clarity here as to what has happened,  access to your account is needed and for this you need to contact eBay Customer Services.

To Contact Customer Services it's a Live Chat, or you can select to speak and request a Call Back. Click on this link:

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

On the left sidebar you can see Have us Call you or Chat with Our Automated Assistant.

On weekdays lines open between 8 a.m. and 10 .m.

On weekends they open between 9 a.m. and 6 p.m.

@paulito216