a seller said she sent the item / then lied / now refuses to communicate / i am carer / 30 days pass

[kathi6680]

So, I ordered an item paid over 101 pounds. sept. 

Communicated and trusted the seller.

I'm a carer abroad, and wouldn't be back in london until nov.

I told her as long as I get in nov.  She seemed nice enough.

I get to london nov. the item is not delivered.

I email her. she doesn't respond.  i email and take out

complaint with ebay. the guy at ebay says

so he said i have to CANCEL the complaint request.  and i did.

Then 5 days go by nov 27.. and nothing.  after 3 hours on ebay

and 3 different people ADAM THE SUPERVISOR SAYS TO ME.

ITS AFTER 30 DAYS.. WE WON'T GIVE YOU A REFUND EVEN IF 

YOU ARE A CARER, EVEN IF YOU ARE DEALING WITH A TERMINALLY

ILL 90 SOMETIHNG IN AND OUT OF HOSPICES AND HOSPITALS..

AND SO AS I EXPLAINED "I HAD NO TIME / I TRUSTED THE SELLER"

AND YET SHE RIPPED ME OFF OF 101 POUNDS.. NO ITEM.. NO MONEY

SO I WANT TO ASK SOMEONE HERE.. WHAT CAN I DO.  i have tried

to ask ebay to intervene and they won't even chat.. / when i go to CHAT

option they have my usa phone number.. and i'm abroad... so i can't

speak to anyone.. and no one on CHAT.. and the SELLER STILL REFUSES TO 

COMMUNICATE.. SO SHE GETS 101 POUNDS.. AND THE ITEM?

WHAT CAN I DO ? please anyone.. EBAY IS AN THEY LIED.

ONE REP  said to me "oh you got the refund but you need a payapl

account for us to deposit into your account"

they lie at ebay TOTAL TOTAL TOTAL LIERS.

[jckl1957]

You were too late to open a case through Ebay.  You have 30 days only to report an item that has not arrived.  I don't know why Customer Services promised you would get a refund when you were out of time to ask Ebay to step in and force a refund.

You can try your payment source.  Unless the seller has tracking proving delivery, you may be eligible for a chargeback.