Yodel left parcel outside my house and it was stolen.

[els81038]

I bought an item on Ebay and it was "delivered" by Yodel. However, despite no correspondence with Yodet, they left the parcel - unknown to me - outside the house "behind a bin".  When I finally realised this it was too late. The parcel was no longer there - possibly stolen. There was no card put through the door. I was away from home. The seller had dispatched the parcel later than arranged. Ebay has closed the case and my appeal. Yodel will not refund me saying that it is Ebay' responsibility.

[tressygirl]

We hear this all the time,  it's a common occurrence, where a courier deems to be a ' safe place' turns out not to be,  and the parcel is stolen.

If the seller has tracking to show delivery then you cannot claim from them,  or eBay as they have no control over where a parcel is left.

Yodel fobbed you off, it certainly is not eBay's fault.   You can try them again perhaps getting a more understanding customer service agent, or try your home insurance see if it covers such a loss.

@els81038