Wrong postage cost downloaded and purchased

In my item for sale’s entry on my private sales page said the correct postage price. However, I saw after I purchased the label the label was of a lower value fit for letters not the shoe box via Royal Mail 48 tracked. How can I correct this please?

 

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Wrong postage cost downloaded and purchased

Cancel and print correct postage label.

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Wrong postage cost downloaded and purchased

In my item for sale’s entry on my private sales page said the correct postage price. However, I saw after I purchased the label the label was of a lower value fit for letters not the shoe box via Royal Mail 48 tracked. How can I correct this please?

I understand I can do as you suggest but I can’t find my way to it. Can you help me please?

 

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