I recently purchased a fishing reel. I requested click and collect. When I went to the collection point and scanned the locker opened as it should and I collected the parcel. The label had my name on it and the tracking number when I opened the item it was not the fishing reel I had ordered but a denim shirt. I contacted the seller in case they had put the wrong label on the item, but they did not ever sell clothing. The system they used was InPost who send you a QR code which you scan and put into a delivery locker and they do the rest. The problem that has happened is the wrong label has been put on the wrong package so somebody has received my item and not their shirt.
When asking Ebay about it they will not let me proceed with a claim because the item has been collected and I do not know how to explain that the item was collected but it was wrong and not mine or the sellers fault.
Has this happened to anyone else and does anyone know how I can speak to someone at Ebay about this.
Any help would be appreciated. Thanks
