eBay

ne-69229 · ‎13-01-2026

Hi

I placed an order for three servings of Japanese green tea. I only received one.

I've already paid a lot of import duties on it.

How can I get the other two packages without paying the import duties again, since this was an incorrect delivery?

Thanks for your reply. Ordernumber:

08-13905-45679

**peaseblossom** · ‎13-01-2026

If they were bought in one lot you need to open a "not as described" return rather than a "not received" case because the tracking will show delivered. So start a return on here:
https://www.ebay.co.uk/help/buying/returns-refunds/return-item-refund?id=4041
select "Doesn't match description" and if necessary escalate it to eBay after 3 complete working days.

The seller will still have the option to send the missing items or issue a partial refund but do not close your case until they do. You won't be able to open another one.

If you send it back you can get a refund of the import duty. See: "If you’re charged too much or return your goods" on here:

https://www.gov.uk/goods-sent-from-abroad/tax-and-duty