Where is my parcel

[aleman-72]

 

 I have try to contact the seller to asking him where is my package and apparently the parcel have been delivered by EVRi with order number 14-13615-49691 doesn’t arrived to my home address with the tracking number H05QTA0092279655 I contacted EVRi and they told me that postcode doesn’t match to my address, can you tell me please where is my parcel? And if not I will asked for my money back, thank you.

[tressygirl]

You are not speaking to anyone from eBay here,  we are members like yourself.

For item not received for a refund, you have to start the process of opening a case for this.

Go right of the item purchased,  and from More Actions select....  I Have Not Received My Item.

If you are not fully refunded within 3 days,  you must escalate the case on day 4 or within 30 days from opening the case,  and eBay will step in and force the refund.

Do not close the case early for any excuse or promise the seller may give,  and do not forget to escalate.

If the tracking number the seller has closes the case in the seller's favour you need to contact eBay Customer Services explain Evri have confirmed the postcode they received doesn't match your address,  see what CS say.

This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

Lines open 8 a.m. - 10 p.m. on weekdays

9 a.m. - 6 p.m. on weekends.

Automated agents will be available on chat outside of the above hours.

I recommend contacting CS first thing in the morning as there's more chance of Dublin answering.

@aleman-72 

[tobiasd4]

This account is registered in Spain.

Did you add a UK address for delivery?

UK ebay CS may not to able to help as you need UK phone number.