Since 2009, I have been a committed eBay member, active both as a seller and as a buyer. For 16 years I have maintained a 100 percent positive feedback record, which I believe demonstrates not only my integrity but also my consistent commitment to fair dealing and honesty on this platform. Unfortunately, my recent experiences have led me to conclude that eBay has become a fatigued and increasingly dysfunctional marketplace. What once operated as a trusted community for buyers and sellers alike now feels like a system that is failing, and failing quickly.
One of the most concerning issues is the lack of adequate customer support. Recently, I had to wait fifty-five minutes before even receiving a response from an eBay representative. That is not a minor inconvenience; it is symptomatic of a platform that no longer values its long standing members. When contact is finally made, the quality of the support is inconsistent at best, with agents either unwilling or unable to address valid concerns. My case in particular has highlighted this problem in a very clear way.
Despite providing validated evidence and truthful feedback, I was astonished to see that my comments were removed. The purpose of feedback is to protect the community by warning others about dishonest or irresponsible behavior. Yet in my situation, my fair and accurate remarks were erased, while the buyer who in reality acted as a seller of damaged goods was allowed to keep their statement intact. This completely undermines the credibility of the feedback system, which is supposed to be one of eBay’s core protections.
The result is a process that feels both unfair and one---sided. Instead of encouraging transparency and accountability, eBay’s current approach seems to silence honest members while giving undue leeway to those who have clearly acted improperly. I cannot overstate how disheartening this is for someone who has been loyal to the platform for over sixteen years.
I intend to take this matter further. I will be writing directly to eBay’s head office to provide a full synopsis of my experience, including detailed transcripts and live recordings of the customer support interactions. My hope is that by presenting these materials, eBay’s leadership will be forced to reflect on the conduct of their agents and the failing structures within their support system.
In my view, unless decisive improvements are made, eBay’s decline will only accelerate. What was once the leading global marketplace is now showing unmistakable signs of fatigue, neglect, and systemic failure.
It's time that I no longer have any connection with this decaying platform!
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