Verification

[daecca]

For weeks now I have been talking to agents in America regarding acceptable verification documents.

As I am 77 years old my passport and driver license have expired.

A supervisor eventually agreed to accept 

my birth certificate and a bank statement.

These were submitted but I am still getting the standard message to submit documents.

Any advice would be appreciated.

[tressygirl]

' Agents in America' ?

Try asking a Customer Service agent a bit nearer home!

Best time to contact CS is first thing in the morning when the lines first open for ' live agents',  that is,  8 a.m. on weekdays,  and 9 a.m. on weekends, as there's more chance of Dublin answering.  Only speak to them.  It's a Call Back option so you'll hear if it's the dulcet tones of the Emerald Isles.

This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

Lines open 8 a.m. - 10 p.m. on weekdays

9 a.m. - 6 p.m. on weekends.

Automated agents will be available on chat outside of the above hours.

@daecca 

[daecca · Accepted solution]

Hello there, thanks so much for your advice, I will do that tomorrow.

Best wishes  Tony.