Upgrading Postage Cost

[marksallyferris]

Hi... I am not a regular ebayer and paid for a postage label directly with Ebay, only to take to the Post Office and be told it is not enough.  I am not trying to charge the buyer anymore, but want to avoid having to pay twice for postage.  Is there a way I can upgarde my postage? 

[tressygirl · Accepted solution]

To be honest it would be best to void and receive a refund for that unused label,  and take the item back to the Post Office for them to weigh it, and you pay for over the counter postage,  that way you'll know you have paid for the correct postage.

Enter tracking number when you mark the item as dispatched.

To void your label,  you may first have to wait,  24 hours for it to appear.

Find your label with this link . https://www.ebay.co.uk/ship/lmng/labels-history/seller-hub and to the left of the sales record there is a drop down menu under 'Actions' click on that , then click on 'Void Label'. The refund will take between 5 - 7 days to process.