Unpaid bids.

[peteyoung-2008]

Hi.

I was just wondering if anyone else if having problems with auction winners not paying and not communicating?

It has just happened to me again making it 5 times this year so far  (only once for all of last year).

Can’t eBay do something about it? Automatic payment when an auction is won? 

I wouldn’t mind so much if the buyer has changed their mind and contact me to say so, but in all but one of the 5 cases this year there has been no reply at all to any communication. (One guy got in touch a week after I had relisted to say he had forgotten he had made a bid.)

Has anyone else seen an increase in this?

[tobiasd4]

4 days after sale end, cancel - buyer not paid.

Buyer gets unpaid strike.

Make sure you set buyer requirements to block those with 2 or more unpaid strikes in 12 months.

If all sellers did this, many serial non payers won't be able to buy on ebay.

[**peaseblossom**]

It might help if you use this link to put a general block on buyers with a history of non-payment, etc.:

http://offer.ebay.co.uk/ws/eBayISAPI.dll?BuyerBlockPreferences

tick "Update block settings for active listings" and then save changes at the bottom.

For your current buyer issue an Unpaid Item cancellation after 4 complete days to put a non-payment "strike" on their account.   If they get too many they will be suspended by ebay.   And put their ID on your blocked bidder list:

http://offer.ebay.co.uk/ws/eBayISAPI.dll?BidderBlockLogin

[jckl1957]

Are you allowing buyers long enough to pay?

Buyers have 4 complete days to pay then on day 5, you should cancel the sale using 'buyer did not pay'.

Then, the Ebay system kicks in and the buyer gets a non-payment strike on their account.

Strikes last a whole year and you can set up your account to block bidding from any member with two or more strikes.

Ebay has effective procedures, sellers have to use them.

1. Go to Buyer Management - opens in new window or tab.
2. Decide which requirements you’d like to apply to your listings, and enter any details requested.
3. To have settings apply to all active and future listings, select Apply above settings to active and future listings. Otherwise your settings will apply only to future listings.
4. By default, blocked buyers are still able to contact you about your listings. If you don’t want buyers blocked by your requirements to contact you, select Don’t allow blocked buyers to contact you in Site Preferences (they may still be able to get in touch with you through an Item Not Received case or a Return if it’s about an existing transaction). Then select Submit.

[arkwebus]

The other posters set out the system which eBay has had in place for as long as I can recall.  

It is - however - vital that sellers use the system every single time.  As stated buyers get 4 days [4 x 24 hours to the second] to pay.  On day 5 seller must open the non payer case.  This gives the buyer a final warning and it may be that he then pays.  If not he gets a defect and if he gets another within a year he will be severely restricted in his ability to buy!

Result!  @peteyoung-2008 

[john1297576]

Completing unpaid cases in the past got sellers a refund of selling fees, but with no fees the only incentive now  to give buyers an unpaid strike, is that NO FEEDBACK can be left.

Would be rather foolish to allow a non payer to find an excuse to leave a negative, and then struggle with ebay to get it removed.