eBay

wigwami · ‎15-04-2025

Hi, I want to buy a Shop Subscription, but when I click to proceed I am handed the following red tap text: You do not have a valid stored payment method. Please add a valid payment method before choosing your subscription. Add payment method

When I click on Add payment method I get the following:

Payment information page Payment information page

Your current due amount balance: £-14.52Your current due amount balance: £-14.52

Please note, eBay is retiring the legacy payment one time payment link. Please note, eBay is retiring the legacy payment one time payment link.

If you wish to pay and want the eBay team to reach out to you with payment instructions: If you wish to pay and want the eBay team to reach out to you with payment instructions:

1. Please take a moment to check if your contact information is up-to-date. If you need to make any changes, go ahead and update your details. Once you're done, come back to this page.1. Please take a moment to check if your contact information is up-to-date. If you need to make any changes, go ahead and update your details. Once you're done, come back to this page.

2. Then please click the link here to initiate the process. I wish to pay the balance amount.2. Then please click the link here to initiate the process. I wish to pay the balance amount.

3. After submitting the request, you will receive a link via email and payment instructions to make the payment within 3 working days.3. After submitting the request, you will receive a link via email and payment instructions to make the payment within 3 working days.

Thanks for being a valued eBay customer. Thanks for being a valued eBay customer.

Your current contact information:

I then Updated contact information from the link provided but it does not resolve anything, I am still not able to purchase a Store.

The current due amount is a Negative Balance. I have been in touch a few years ago about this because I had a Shop before, and they said it's negative balance, it's not owed by me, so I am confused about all of this.

All I want is to start selling with a Shop.

I am unable to contact eBay support directly.

Thanks in advance.

dave@ebay · ‎16-04-2025

Hi @wigwami

There was an issue during a system upgrade that caused some accounts to show a negative balance. We are rolling out a fix that will make sure the correct balance is shown. You should be able to view the correct balance on your most recent invoice.

If its not showing yet it should be rectified the next time your invoicing cycle runs.

Thanks,

Dave

Did you find your solution? Help other members by marking your problem as solved. Simply click on "Accept as solution" for the answer that helped you.