Unable to print postage labels from ebay app

[pistanbroke]

I used to be able to use the ebay app for postage, but tried today and I cannot send the label to my printer, something about postage labels being encripted PDFs and Outlook for windows does not allow them to be exported (such as to a printer). Tried with an ebay label, and then direct from the Royal Mail. Ended up taking the package up to the post office and paying for a third time. I had clicked to print at home, but will not risk it in the future and upt for print at PO.

[tressygirl]

See if this announcement  from a Community Manager, affects your ability to print those labels :

The latest eBay app version is no longer compatible with android 9 and below. It actually requires OS android 10 and above. If you have another device with android 10 and above you can check the most recently updated eBay app version and see if you can view images.

If you are using OS android 10 and above and still have issues with viewing images on the app please let me know. State what version you use and type of device and I'll have it looked into further by tech.

@pistanbroke