UNDELIVERED ROYAL MAIL ITEM

Not received an item which says delivered . There  is a picture  from Royal Mail which I cannot  really identify . Was sent by Tracked RM delivery .  No response from seller .  

How can RM just leave a parcel on a doorstep without a we tried to deliver card ?? May have been stolen I fear. Quite unbelievable . 

Any ideas on what to do ?? Do I have Ebay protection ? 

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UNDELIVERED ROYAL MAIL ITEM

jckl1957
Experienced Mentor

Obviously, check around your property and ask the neighbours.  Check the tracking on the RM website to see if the delivery location looks right for your address,

If you have a regular postie, see if you can have a word with them today and ask if they dropped off a parcel at your home yesterday.

You can open a case.  However, if the seller has tracking which proves delivery to your address, Ebay may find in their favour.

 

  

Report that your item hasn't arrived

You have up to 30 calendar days after the estimated delivery date has passed to report that an item hasn't arrived.

The seller should respond within 3 business days to provide a delivery update, offer a replacement, or give you a refund. If you're getting a refund, it will go back to your original payment method. Refunds are typically available within 3-5 business days.

Report an item you didn't receive

"There are two ways to be fooled. One is to believe what isn't true; the other is to refuse to believe what is true.”
Søren Kierkegaard, Danish philosopher (1813 - 1855)
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UNDELIVERED ROYAL MAIL ITEM

Thanks 🙏

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