I had a buyer message me today to ask why my listing was displaying as "free 4 day shipping" yet postage is charged as soon as they go to order. Understandably, they were a bit annoyed at this because it is false advertising.
I explained to the buyer that I've got a flat postage rate set, which is 2-3days delivery from point of order, and I asked them to send me a screenshot of where they were seeing the free 4 day shipping offering. They have sent me a screenshot which shows my item as a 'Similar items' sponsored listing and does indeed display as free 4 day shipping in green, eye-catching lettering.
I spoke with eBay CS who assured me that the listing is not displaying as free 4 day shipping but that's not really the issue. The issue is with the ad banner which randomly displays sponsored listings. I'm hugely concerned that other potential buyers are being put off by this error because it looks like I'm misleading them!
None of my listings have free postage but the sponsored ad says otherwise. As my buyer said, this does not look good for me. I am paying to promote my listings but eBay are misrepresenting what I'm offering. How many other buyers have potentially encountered this issue and have been put off buying from my shop?
Does anyone have an idea of how I can get this fixed?
