Sold handbag less than authenticator limit and want to cancel the authenticator as buyer happy to or

[angemcfarlane289]

Please can anyone help. I advertised a handbag at the authenticator amount of £500to obtain the free authenticator. Agreed a lower selling price and buyer happy not to go through authentication process. Buyer paid money and expecting bag tomorrow but it’s prompting me to post to the authenticator now. How do I send direct to buyer

[plpmr]

You must follow eBay procedure and cannot send directly to the buyer.

[*vyolla*]

It's showing as sold for £500.

To be honest, the authentication process offers protection for you - your buyer cannot claim that it's not as described or switch it for another bag in a not as described return. As a seller, I'd welcome that cover.

Let your buyer know that it needs to be sent for authentication, ask if they wish to cancel the order. If they do, cancel it by selecting the 'buyer changed mind' reason, this will refund them.

[jckl1957]

It still has to be sent - this is from the FAQs.  You could send your buyer the link by way of explanation.  It is not optional, once you have listed it for £500, it gets the guarantee.

If I list my handbag, accessory, belt or hat for £500 and accept a Best Offer below £500 will it be eligible for Authenticity Guarantee?

Yes. Your item will be eligible for Authenticity Guarantee and will be sent to the authenticator for inspection. Items with a Buy It Now price of £500 or more with either auction format or Best Offer are also eligible.

https://www.ebay.co.uk/help/selling/selling-tools/selling-authenticity-guarantee?id=4644&st=3&pos=1&...