Simple Delivery - wrong postage amount

Hi, I am an experienced eBay private seller. This week, I sold an item that had been for sale on my seller's page for over a year - i.e. before Simple Delivery began. Therefore when I listed it, there was no Simple Delivery to enter the item size etc, I just listed it as (what was then) usual as 'seller pays postage'. Therefore, now that it has sold, eBay's bot has decided the postage for 2nd tracked I have to pay to get the postage label - it's insane and totally wrong. The item is a decal sheet for a model aircraft, it will fit in an envelope. But eBay's bot has said I should pay £5.15. It should be no more than £2.50-ish. What can I do.? I contacted Customer Service, it was no help. The person who I talked to didn't understand and said I should talk to my local post office about it (????). Help!

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Simple Delivery - wrong postage amount

If the SD postage is wrong you could cancel the transaction with buyer's agreement and relist with correct postage for the buyer to buy again.

 

The alternative would be to buy your own postage.    Open the pre-paid label to get the buyer's address and mark dispatched.     Buy the correct postage yourself and add the new tracking number via View Order Details > Postage > Track Package > dropdown arrow > Add Tracking.


Cancel the original unused label here:
https://www.ebay.co.uk/claims/simple-delivery/refund/seller

 

If you don't use trackable postage you won't get a refund for the SD label.

 

 

 

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Simple Delivery - wrong postage amount

That's great advice, I'll try it. Thank you for your reply. 

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