Simple Delivery tracked 48 - what happens if item more than £150?

[uk-soup-dragon]

So here is my issue - Having been selling on here for over 20 years, I am now being forced to use Simple Delivery. The only option I can see is bascially tracked48 and doesn't allow for special delivery etc. Normally not an issue but tracked 48 only provides compensation up to £150.... What happens if the item is OVER £150? Ebay haven't given any other options for postage but, if it gets lost in the post, Royal Mail will only pay out £150. Anyone know how to get round this?

[**peaseblossom**]

With SD items are covered by ebay for up to £750.   If item is lost or damaged in transit ebay refunds the buyer and seller keeps the payment.  The buyer has to open tge appropriate case on ebay.

[uk-soup-dragon]

Thank you but I have checked the postage that is offered and they only
offer tracked £3.79 or Express £4.50. It doesn't mention special delivery
as an option so I am concerned in case it gets lost compensation will only
be £150/

[papso22]

Have you read the guidance on Simple Delivery that has been published by ebay?

The poster who first replied to you is referring to that guidance and is correct.

[tressygirl]

Simple Delivery is now mandatory for Private sellers.

Read up about it from the link below, and all that it entails.

https://www.ebay.co.uk/sellercentre/postage/simple-delivery?mkevt=1&mkpid=2&emsid=0&mkcid=8&bu=43952...

@uk-soup-dragon 

[uk-soup-dragon]

I've read Simple Delivery stuff posted by Ebay - but I couldn't find
anything about the compensation. It just says they will sort the label.
Have I missed something?

[uk-soup-dragon]

Yes, I know that. However, my question is, the postage service they offer
under simple delivery is only tracked48 which covers up to £150, What
happens if the item is more than that and gets lost? Will I get back what
me item was worth of just the £150 ma and, if so, what an I do about it?

[jckl1957]

You do have to dig about and read ALL of the details, including the FAQs.

Items over £750 are not eligible for Simple Delivery.

For items under £750:

How is my item protected?

Items are protected against loss or damage from the moment they are scanned into the courier’s delivery network until they are marked as delivered by the courier. There’s also no need to call the courier or customer support. In the event that a buyer raises a claim for an issue that occurs during transit, you won’t be held responsible. Even fragile items are protected when you follow our packaging guidance.

There’s no cover limit for eligible items with Simple Delivery. They’re fully protected for the amount they were sold for on eBay providing you post the item using the prepaid Simple Delivery label provided, comply with the eBay delivery Terms and Conditions, and properly package the item. 

https://www.ebay.co.uk/sellercentre/postage/simple-delivery

From   

Protections and returns

[uk-soup-dragon]

Thank you so much! That is actually really helpful! 🙂

[john1297576]

It has already been answered, ebay cover up to £750, but in terms of damage it is conditional on following ebay’s packaging guidance.

How ebay would know without a proper investigation, I have no idea, but do feel that it is open to abuse by sellers and buyers, particularly if working together.

Ebay is not very good at investigating anything at present, so why would they investigate fraudulent claims. They have never investigated claims in the past and have always found in favour of buyers, however obvious it has been that they are lying.

[uk-soup-dragon]

Sadly, I have found that to be the case too in the past, hence why I was
concerned my item of £200 would not be covered.

Hmmm definitely food for thought, This is probably the one and only time I
have anything worth that much!

Thanks for your input 🙂