Should I decline a return?

[ziplock9000]

I just sold a hand made item to someone who has just started a return request with a message saying 'item is nothing like the photos'
However the item is 100% identical in every way and they are trying to pull a fast one. I have a suspicion they didn't read the dimensions that were clearly shown in the description and 2 of the photos.
I've got till the 15th to decide which of the 3 options to choose (accept return, decline return or offer full or partial refund)
I've politely asked the customer to explain why they think the item is not the same as the photos and to provide an image (Because I know it's identical). They have not got back to me yet
I really want to decline the request because I know I'm 100% correct.
However, is it worth it? Will it end up bad for me to do this?

[plpmr]

if they have opened a not as described case you must accept, issue a prepaid returns label and fully refund when you get the item back.

[ziplock9000]

It's not an INAD as far as I can tell. Just a return request because they didn't like it. I have a no return policy

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[tobiasd4]

Better to accept return,  if it is change of mind, buyer pays return postage. 

You should be registered as business as you are making items to sell.

Buyer could report you.

[*vyolla* · Accepted solution]

@ziplock9000 

What reason did the buyer select for the return?

If it was 'Don't like it' then you can safely decline it.

Once closed they won't be able to open another eBay return for this order. 

[*vyolla*]

Hang on, scrap all that, I've just had a look at what you're selling - accept the return - you're on a sticky wicket here because you should be trading on a business account and your buyers should be able to return items, even for a change of mind.

A private seller is one who is just selling off their own personal items such as clothes from their wardrobe, bits from their loft/garage etc.

A Business seller is someone who buys or makes items to sell on.  They need to be registered as a business to meet the requirements of UK law. eBay will be providing HMRC with your details anyway so it's vital to keep correct accounts for your tax return. You can obviously offset more expenses as a business seller, but can't offset any at all as a private one.  

[ziplock9000]

Yep it was just that they don't like it

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