Selling worldwide

I have an item which I have advertised to sell globally but a buyer from Canada can not process the payment for an item as a message says I do not ship to their country… 

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Re: Selling worldwide

tobiasd4
Experienced Mentor

Not all your items have international postage. 

Which item is it.

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Re: Selling worldwide

The item in question I accepted an offer so it’s off my sale list now it was a dapper grey Beswick horse.
At the moment the buyer tried to pay but when they added the delivery address in Canada it told them that I do not ship there. They want to buy I want to sell but what do I do as EBay are not replying to me to support.
When the buyer messaged me to ask if I would ship to Canada I updated the advert to include worldwide delivery but then they tried to purchase and we have this blocker in the process. Can I change anything to support the buyer?


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Re: Selling worldwide

You have enabled international bids but haven't added a postage charge

You can send your buyer an invoice with the additional charge as they haven't yet paid

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Re: Selling worldwide

Thank you for your reply.
I have tried but unsuccessful in finding how to send an invoice, could you direct me to how I do this please?


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Re: Selling worldwide

Here's how to send a revised invoice with that international postage:

 

Go right of the item sold to More Actions, and select Send payment Details, amend the International postage there to that required,  but do not click on reset.  Check it is correct,  and send .

If you are on the Seller Hub,  you click on the item in Orders >>  Awaiting Payment,  then top left you will see send Invoice,  follow the above instructions.

 

You will need a laptop / PC and not the app or mobile browser to manage the above.

 

@spgp-21 

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Re: Selling worldwide

Thank you.
In the end I cancelled the order then relisted the item and the fees have been included now. They want to buyer is trying again.


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Re: Selling worldwide

Excellent,  hope you'll have a successful sale now,  good luck

 

@spgp-21 

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Re: Selling worldwide

Thank you for your support 👍


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