Seller won't refund defective item

[rickmcrick]

I bought an item in November.
It was for a project and I have only just been able to use it and found it does not work.

I appreciate I am outside eBay's 30 return window if I simply don't want it, so I can't print a return label through ebay.

However my statutory consumer rights say if an item is found to be defective in the first 6 months I'm entitled to a full refund.

The seller is hiding behind eBay's 30 day policy and will not accept the return for a full refund.

What do I do next?

[john1297576]

Try your payment provider. If you used paypal, they too only offer 30 days.

[**peaseblossom**]

Contact your payment provider and see if they can help.   If you used your credit card, depending on the value of the item, you should be OK.

[rickmcrick]

I used a debit card, and it was only £25

[jckl1957]

If it was a new item from a UK business seller, write a letter to them reminding them of your rights and outlining what you expect them to do.

Or, contact Citizens Advice to see what they suggest.

If you bought from a private seller, or purchased from overseas, your rights are limited.